Home / Knowledgebase / Vendor Store Management Guide
Being part of the WCMp family you get access to a lot of cool marketplace features but that is not all we have in store for you. Once part of our family, WCMp is there to help you take care of your vendors as well. Read this brief overview to see how your vendors can benefit from WCMp
With WCMp Vendors can :
Now that you have seen what is there in store for your vendors once you become part of our family why don’t you read some more to see how each of these features work.
The first thing a vendor would come across right after you activated his account is the WCMp Vendor’s Setup Wizard. This wizard would assist him in setting up his shop as soon as he becomes part of your marketplace.
Let’s make a quick run-through of how the setup wizard works
If the vendor chooses to continue with the wizard the first setup page allows him to adjust his Store Settings. Here he would need to set up:
3. The vendors can, of course, fill this information or simply skip this step
If the vendor chooses to continue to the second page, the wizard would display a list of payment methods chosen by you to pay your vendor his commissions. The vendor can choose from the list the option that is most preferred by him, his options can range from,
Note: the list would actually depend on the payment options you have chosen in the Payment tab found under WCMp Settings of the Admin dashboard page
4. The Third page displays a message showing the basic setups have been put into place and the vendor could now start his shop. There are a few things the vendor could do right after his Store is ‘Ready’ that are displayed on the last screen, like:
Setup Wizards are a good way to help your vendor especially if he is fairly new to the whole e-commerce business.
The first thing a vendor comes across right after registering on your site would be the Vendor’s Dashboard. On the Dashboard page, he would get a helicopter view of his store with convenient widgets that would make the job of operating his business easy.
These widgets are created to make the vendor’s life easier so that he can efficiently handle his business without any needless worries. To learn more about how these widgets read this document carefully.
Reference 4 – Vendor Dashboard
The vendor can make certain adjustments regarding his store here. These mainly include the store appearance found in Shopfront, Store Policies that he greatly abides by, Billings to notify him of payment choice and shipping where he can configure shipping details.
This is usually the first menu option available on his frontend dashboard. Shopfront basically presents a list of settings that the vendor can use to make his store more appealing and informative.
Reference 5 – Store Settings
Policies let the buyers know what they are getting into. It also helps build customer trust and confidence regarding a product. They know that once a policy is set the vendor has to keep his end of the bargain or risk losing his customers.
Vendors can set in their policies or in case they do not the policies set by the admin would be applied. There are three types of policy the vendor can set
Reference 6 – Policy Settings
On the billing page, vendors can choose the payment method in which they want any transactions to take place. To understand this better read more.
Reference 7 – Payment Methods
This menu option allows the vendor to configure Shipping details like shipping methods and flat-rate amount.
Free Shipping: Vendors can decide to use this option if they want to deliver their products without any additional shipping amount
Local Pick-up: This Shipping method is one, where the customers would be able to pick-up their selected items from a place designated by the vendor
Flat Rate: This method of shipping is the most popular and the most used way of shipping. Here the vendor can add an amount as a cost for shipping an item from designation A to designation B.
The rates of shipping can be configured with the help of a shipping table which will help vendors configure shipping rates based on weight, country or state. To know more details on how the table rates work read this document kindly.
Reference 8: Vendor Shipping Settings
This is where the vendors can manage all his products. Product manager comes with two sub-menus: All products and Add Product.
All Product: All products menu lets the vendor view all the products created by them. They can also view the product statuses and take actions like view edit or delete them.
Add Product: Here vendors can create new products. Read this how-to guide to know more on adding and viewing products
Reference 9 – Vendor Product Manager
This is where the vendor can manage all his coupons. Coupons like the product manager come with two sub-menus: All Coupon and Add coupon.
All Coupons: Vendors can view coupon details like the amount, usage limit and expiry date here. He can also take actions like editing, viewing and eventually deleting in this section.
Add Coupon: Vendors can create their coupons here. Read this how-to guide to know more about adding and viewing products.
Reference 10 – Coupon Manager
The Stats and Reports section present to the vendors a statistical report about the store sales , coupon charges, commissions and many more.
This section gives a quick overview of how the shop is running. Vendors can view:
Note: You can download a CSV of the same or filter and see by changing the date range.
Reference 11: Stats/ Reports
A banking overview is like a financial ledger book that keeps track of the vendor’s financial account details. Vendors can view:
Reference 12 – Banking Overview
This section displays all the vendor’s orders. The table shown lets the vendor keep track of all his orders by letting him view:
Reference 13: Order Management
This sub-menu only appears in case the admin has allowed the vendor to request for withdrawal. Here the vendor would be able to see his order id. Commission earned on that order, shipping amount, tax amount and finally the total amount. To know more read here.
Reference 14: Payment Management
This menu is used to see all your previous commission transactions. Here, the vendor can download a CSV file of the transactions that had taken place.
Reference 15: Payment History Log
This section is used by admins as a tutorial section. The admin might add tutorials, best practices, ‘how to’ guides for the vendors’ help. This keeps the vendors posted in case of an update.
Reference 16: Knowledgebase
Normally, all your widget data are refreshed daily and you’ll notice a change every day. However, instant changes might not be noticeable due to caching. The widgets that might face caching are Key Performance Indicators, Visitors Map, Customer Reviews and Customer Questions ( these are widgets on the vendor dashboard ). If you face caching, click on Clear Transients and you’ll get an instant refreshed data.
Reference 17: Tools
Takes the vendors to the home page of the marketplace website you are selling on.
This takes the vendors to the frontend of their store. He can get an idea of how others view his shop
Add Product
Redirects to the same page as the Add Product sub-menu under Product Manager.
Here vendors are able to view any important announcement made by you. In case of any new announcement, a red dot will appear with a number denoting the number of announcements. Once selected vendors will be directed to the page they can view these announcements. On the page he shall see:
From the All tab: He can either mark a notice as read or delete it by clicking on the down arrow.
From the Read tab: He can either mark a notice as unread or delete it by clicking on the down arrow.
From the Unread tab: He can either mark a notice as read or delete it by clicking on the down arrow.
From the Trash tab: He can always restore the notice by clicking on the down arrow.
Redirects to the same page as the Orders menu.
Reference 18: Topside Menu Options
The User Profile presents to a vendor a set of options that lets him/her manage his/her store and personal information. These options include –
Reference 19 – User Profile – Profile Management
With this, we complete our tutorial on vendor store management. Hopefully, with this document, you have succeeded in learning more about the vendor store.
P.S. Have more ideas to share or facing a hard to explain the issue? Our quick support will definitely help you in the right direction… that’s a word you can trust.
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