Refunds are a good way to win customer confidence. The existence of Refunds and Refund Policies lets the customer know there exists an alternative buying a product. This will give them the confidence to buy a product as well as create a favourable opinion. That, in turn, can lead to an increase in sales. To make sure you don’t miss out WCMp upgraded its refund management system and added in features that make managing refunds feel like a breeze.
The new WCMp refund system let’s
Setting up refunds has become easier than before. With our WCMp 3.5 version, you can now decide on the conditions under which applying for a refund is possible. Along with this, you have the ability to decide on the duration of the period within which a refund request can be made. You can also add in reasons to why a customer may request a refund. The reasons written by you will be displayed as default options to the customer requesting a refund. Now let’s see how you can configure the refund settings.
In order to let have a refund option you must:
Configuring these settings can let customers apply for refunds on any particular order.
Note: A customer can only ask for a refund if his order status was that which was selected by you.
Customers can now request a refund directly from the Orders page. This way they can save on time and accurately point out the order they want a refund on. Let us see what steps must be taken by a customer to order refunds
In order to request a refund a customer must:
Once a refund request is made both you and your vendor will receive a mail notifying you about the requested refund. Here, details of the refund request are given. You can select the link given to view the order on which the customer wants a refund.
When it comes to accepting refund requests both you and your vendors can take the decision to accept or reject it.
As mentioned above you have the choice to accept or reject a refund request. In the case, you do accept it, a mail will be sent to both the customer and the vendor notifying them that you have chosen to accept the refund request.
Vendors can also accept a refund request. When a vendor accepts a refund request both you and your customers will receive a mail, informing you so. The vendor can then select the order on which the refund request has been made and manually refund the customer.
Hopefully, this doc was able to explain how you can manage your refunds, in case of any queries we have a top-class Support team that will help you.
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