Home Support Forum Future Ideas Suggestion: Open a shop on Etsy so that you learn about good seller tools.

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  • rayela
    Participant
    Post count: 104

    I am curious… Has anyone on your team ever had a shop on any of the big marketplaces? I sold on eBay for 9 years and then moved to Etsy soon after it launched and have watched these places become huge and evolve along the way.

    For the first years, we sellers on Etsy begged for better tools that we had found on eBay but the management didn’t want to do anything that resembled eBay. It was very frustrating as they tried to re-invent the “wheel”, avoiding common tools that all sellers need in order to work with their inventory. I feel like you guys are kind of doing that. You have some nice features, but there are some basics that really need to be implemented, especially with inventory management.

    Every shop should be able to see all of their products from the back end: those that are listed, those that are in draft form and those that have sold. It’s nice to be able to edit from the front end, but if a shop becomes big, it will be hard to find that item.

    Use Woo-Commerce, your base, as the start-off point. You could even make the listing process look like the woo-commerce fields. The category selection is a pain in your design where in Woo-commerce, you just check off the boxes in a nice, easy to view list.

    We should be able to copy a product that is similar when listing.

    I find the shipping confusing and still have not figured out how a shop sets that up…

    Anyway, if you have not sold through etsy or ebay, set up a shop on both and learn from what they have taken years to perfect. If you can work out your kinks, your marketplace plugin will be one of the best out there, but right now, it is adequate, but not great. I plan on sticking with you guys for a long, long time and hope that you will be proactive in improving what you are doing.

    Also, the response time is slow. I see more and more that you are responding with “turn off all your plugins”, try a different theme, etc. That is not a good solution for the people using your plugin as if they are having problems, you need to help them with concrete knowledge of known plugin conflicts and things like that.

    Please take this critique as coming from a good place. The more you improve things, the better your reputation will be. 🙂

  • Rimpa Biswas
    Keymaster
    17 pts
    Post count: 1203

    Hi Rayela,

    Apology for delayed response. We were bit packed up with the enhancement of the plugin. We don’t have the automated system that triggers the answer as soon as the user send us a query, we do it manually to understand your requirement personally and answer them accordingly. Due to this, sometimes, it may get delay due to various reasons. However, we would request you to stay tuned because we would definitely get back to you ASAP.

    Well, we answer users according to their problems, in some cases, by just trying the plugin off and switching the theme can solve the issue. And how can we move into secondary stuff without testing the primary points?

    We do have knowledge of plugin that conflicts, but there are two prospectives;

    Thousands and thousands of plugins are available for WordPress and WooCommerce, it’s technically not possible;e to test each and every plugin in this short span of time.

    Also, from the users point, how would predict what plugin the user(s) is/are using along with the WC-Marketplace and WooCommerece, that’s the reason we ask them to check the plugin conflicting part.

    Hope, now you have understood the reason behind each and every response.

    Coming to your idea, eBay and Etsy are based on different platform whereas the WC-Marketplace is based on WordPress and WooCommerce based. Every platform has it’s own limitation. Keeping that limitation in mind the software or the plugin(s) are developed. So, always, it’s not possible to adapt the feature of another platform. But yes, we would definitely do, even working on our plugin to make as it friendly as we can.

    Regards,
    Rimpa

  • rayela
    Participant
    Post count: 104

    Thank you, Rimpa. I don’t mean to be critical as I do want you (and all of us) to succeed with this. But, the limitations you talk about concerning platforms are really ones that you guys have set up as you are not using the full potential that WooCommerce already gives us. I have access to the back end, so I can tweak things from there, but I don’t want my vendors back there. They have to use whatever tools you give them.

    I am attaching Etsy’s a copy of what we use on Etsy to manage our inventory. We can use the tabs to see what is listed, what sold, what is in draft, etc. We can sort that list in many ways. We can edit from this list. We can copy a listing. We can delete images, select categories and tags easily.

    All of these things are basic tools of usability that WooCommerce already provides. It’s a matter of you guys giving these tools to the vendors so that they can have better control over their data…

    I am giving you this feedback to help you guys and I hope that you see it that way. I’ve been selling online for a long, long time and hope that my experience can be of use to improve your plugin…

  • Rimpa Biswas
    Keymaster
    17 pts
    Post count: 1203

    Thanks for the screenshot Rayela. We are all ears for your as well as other users. All I want to say that we will definitely integrate more and more new and useful features in our plugin but that may take time as adding new features, requires many efforts like research, technical possibility, plan, etc. There are many users, who are with us from a long time and they have seen the progressive features in our plugin. So, please hold your patience and stay tuned with us. I have noted down all your point and we’ll definitely fulfill your requirements.

    Regards,
    Rimpa

  • rayela
    Participant
    Post count: 104

    Thank you, Rimpa. I am a very patient person. 🙂 I knew when I signed up that you guys don’t have this fully cooked yet, but the reason I chose is that it looked like you were working hard at it and you were responding in a good way to the other users. I hope that we will have many good years ahead!

    But, in the same way that we all come crying to you, our people come crying to us, so we have to know what to tell them. The easier you can make it for them, the more peace we will all have and these things that I am talking about are pretty standard and common sense. Some of it is just how you display things in the dashboard, navigation, etc.

    Anyway, I hope that some of things will happen in the near future rather than in the long one… 🙂

  • Rimpa Biswas
    Keymaster
    17 pts
    Post count: 1203

    Keep your finger cross and stay tuned with us 🙂

    Regards,
    Rimpa

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